FAQ

What do I need to bring to my appointment?

Do I need a referral?

Can I claim through Medicare?

Will my Private Health Cover Podiatry?

How Can I pay for Treatments?

Is there Parking?

What are Orthotics?

        What shoes do you sell and why are they good for me?

Can I get a gift voucher?

What is the Paraffin Wax bath used for?

What are the Foot Screenings?

 

What do I need to bring to my appointment?
If your problem is a biomechanical issue, possibly due to the way you are walking, it is ideal for you to bring a few samples of shoes. For example, bring shoes you wear to work, shoes you exercise in and any other shoes that you often wear.  Bring any foot x-rays or scans.  It is also a good idea to wear some clothes that enable us to assess your feet and knees, i.e. shorts.

 

Do I need a referral?
If you have a referral from another health professional you should bring it to your appointment, however a referral is not necessary.

If you are a War Veteran with a Gold Card, you will need to get a referral from your Doctor and bring it with you to your appointment. The referral may be indefinite, and therefore you will not need another one.  If the referral is not indefinite, you will need another referral when stipulated.

If you are a part of the Enhanced Primary Health Care Plan, or Chronic Health Management Plan, you will need a referral from your doctor, and will need to bring it with you to your appointment.

 

Can I claim through Medicare?
Medicare does provide a rebate for individuals on the Enhanced Primary Care Plan, or Chronic Health management plan.  You need to speak to your doctor, and be placed onto the program. To qualify for the program you need to have a chronic condition such as diabetes, and your doctor will discuss this with you. The plan enables you to claim a Medicare rebate for up to 5 visits a year to a handful of allied health professionals, stipulated by your doctor. You will need to bring your referral and any information your doctor gives you to your appointment.

 

Will my Private Health Cover Podiatry?
Podiatry is usually covered by private health under the Extras section. The rebate differs between funds, and between levels of cover. To be sure you have the appropriate cover (and you are covered), it is always a good idea to check with your health fund.  Foot Factor Podiatry has the HICAPS machine at both premises.  This means we are able to process your health fund claims at your appointment time.  You will need to bring your private health card with you to your appointment for us to be able to do this. There will be a gap payment that you will be required to pay at the time of your appointment.

 

How Can I pay for Treatments?
At Foot Factor Podiatry we accept cash, cheques, credit card (excluding American Express and Diners), and Eftpos.

If you have private health, we have the HICAPS machine at both of our locations so you can claim on the spot and only pay the Gap payment.

 

What are Orthotics?

Orthotics are shoes inserts. They are used to improve your walking pattern. If you are not walking properly, it can lead to painful feet, knees, hips and back.  By using orthotics we can relieve pain, as well as prevent further discomfort and injuries.

Orthotics can be used to support a flat foot or low arch, as well as supporting and reducing a high arch.

At Foot Factor Podiatry we have access to a variety of orthotics.  Orthotics can be made from a pre-formed base that we build upon to ensure it gives you the correct support.

Depending on your case, custom orthotics can be made using a 3D iPad scanner with the latest computer technology, or if our Podiatrists feel you would benefit more from custom orthotics made from a plaster cast of your foot, we will advise upon this, and are able to make these.

 

What shoes do you sell and why are they good got me?
At Foot Factor Podiatry we sell 4 brands of shoes, FRANKiE4, Revere, Vionic and Anodyne.

FRANKiE4 shoes are “Saving Soles”.  They are designed by an Australian lady who is both a Podiatrist and Physiotherapist.  All of the shoes have a range of support and cushioning built into the shoes.  They are great for wearing with orthotics, but if you do not have orthotics, they come with their own arch support.  They will fit a variety of feet with 3 innersoles for different width feet.

Revere shoes are also designed by an Australian Podiatrist.  There are an endless options of sandals available in various colours.  The shoes all come with inbuilt arch support and cushioning.  The best feature of these sandals is the removable foot bed.  When removed you are able to fit your own personalised arch support.  The sandals come in 2 widths and extender straps as a fabulous addition.

Revere also have a new range of enclosed dress shoes in the Mary Jane or Ballet flat style that have been  very popular.

Vionic shoes are our “go to” option for the Aussie thong.  They make thongs with arch support and a heel pitch, helping to reduce strain on the feet.  The thongs come in a variety of colours and styles with firm support and semi-firm support.

Vionic shoes are also making enclosed shoes with arch and shoe support.

Anodyne shoes are the shoe to wear if you have wide feet.  They come in a variety of width and depths.  They are made from beautiful soft materials and are a fantastic accommodative shoe.

To try on the above shoes, and treat your feet, visit Foot Factor Podiatry, Springwood.

Is there Parking?
There are few car parks out the front of both practices. If these are full there is also parking along the street.

 

Can I get a Gift Voucher?
Yes. Gift vouchers are available for podiatry consultations, as well as paraffin wax baths, and footwear and products.  Gift vouchers can be made for a specific treatment or a monetary amount.  They are perfect for Mothers Day/ Fathers Day or the occasion where you do not know what to buy!

If you wish to order a gift voucher, please call 3133 8134, or e-mail us on pod@footfactor.com.au or contact us through the website .  We will get your gift organised as soon as we can!

What is the Paraffin Wax bath used for?
A Paraffin Foot Wax Bath is an intensive moisturising treatment to aid the repairing of the skin from harsh conditions.  It can also help reduce pain associated with some arthritic conditions, poor circulation and soft tissue injuries. It is a great pampering treatment or present for someone special.

 

What are the Foot Screenings?
Foot screenings are a service we at Foot Factor provide for Workplace Organizations, Schools or Sporting Clubs.  It is a good opportunity to determine if an employee or child has biomechanical issues and is at risk of injury.  The podiatrist will obtain an injury history from each client. They will also observe the client walking, and running, and use video gait analysis if required.  The company, school or club will receive a written report for each client with the podiatrist recommendations. If you are interested in this service, please e-mail Foot Factor Podiatry on pod@footfactor.com.au, phone us on 3133 8134, or contact us through our webpage and we will get back to you to organize the Screenings.